Returns & Exchanges

Can I return or exchange my item?

We want you to be 100% satisfied with your LNDR purchase, so we offer 30 days to return or exchange any unworn item(s), including discounted items, after you receive them. 

Returns and exchanges are free for customers in the US using our easy online portal here so you don’t have to worry about any extra shipping fees, however customs + duty charges already paid, cannot be refunded.


How do I start my refund/exchange process?

Visit our easy online portal here to request a return or exchange and get your free pre-paid label.  


1. Enter your order number (e.g., 10154) & zip code. This can be found on your order confirmation email

2. Returns - enter the items you wish to return, the quantity, and the reason for returning using the reasons in the dropdown, click proceed

3. Exchanges - follow step 2 & select Exchange as the reason in the dropdown, entering the alternative style(s) you want to receive in the comments box

4. Select either drop off or non-paperless collection return options. See the next section for more detail on both options

5. Pack your items using the reusable LNDR packaging with all original LNDR tags still attached


If you are uncertain and need help, please don’t hesitate to contact our team at customercare@lndr-ldn.com or use the Live Chat function on our website www.LNDR.com 

What services do you offer to send back returns?

We offer Drop-off or Collection free service options via DHL Express to send your return shipment back to us. The returns portal will guide you through the options once you have selected the item(s) to be returned/exchanged.


Drop-off: A printer is required to print off a prepaid label which you attach to your parcel. Then drop-off your parcel at your local DHL Express point found here. This return label can only be used once for the item(s) you have selected and please remember to include all paperwork downloaded with your returns label.


Collection: Our US collections are not paperless, and a printer is required to download the label. To choose a collection service, enter your shipping address + contact details and enter the desired date for pick-up. Pick-up dates are only available on weekdays.

How can I reschedule my collection?

Contact the carrier directly using their contact details (which can be found on your email notifications received from them) or simply contact us at customercare@lndr-ldn.com. We are always happy to help and do this on your behalf.

How long will it take to process my return/exchange?

Allow up to 10 business days. It takes 4 business days for the parcel to be returned by the carrier to our DC, then a couple of days to process it back into stock and a couple more days for the bank to process the money back into your bank account.

What if my item is faulty/damaged/wrong?

Contact customercare@lndr-ldn.com quoting your order number and attach a photo of the fault or damage. If you have received the wrong item, quote your order number and tell us what you have received. For any faulty/damaged/wrong items, we will ensure you are compensated for any customs/duty charges incurred.

What if I don’t have a printer?

Use one of DHL Express points here that offer a printer service to get your drop-off label. 

What if I made my purchase through a third party?

Refunds on purchases made via any third-party partners must be directed to where the purchase was made, with the appropriate retailer.

What happens if I purchased it using a gift card?

For any purchases made with a gift card, your refund will go directly back onto the original card to use again on your next order with us.

ordering & shipping

What are your shipping options?

Free shipping for all orders over $150


US Express Shipping (2-5 days) - $8


All US shipments are shipped via DHL Express service. Please note we do not accept any PO Box or military shipping addresses.

Delivery will be made up to three attempts, excluding weekends. If we cannot deliver your order, this will be returned to our warehouse.

All prices shown on the website are inclusive of sales taxes.

Where do you ship from?

Our UK warehouse based in Newbury, England