FAQ'S

Product

What if you’re out of my size?

If the size you are looking for is out of stock, please click on the "notify me" and enter your email address to be notified when your size is available. 


Alternatively, please contact customercare@lndr-ldn.com and we we will do our best to accommodate your request or recommend a similar alternative.

Why are your products so expensive?

We know we’re definitely not the cheapest brand out there. Our aim is to create the highest quality products, in the best fabrics, while paying fair prices to our factories - all of which are based in Europe - which comes at a cost. We are doing what we can to make them as affordable as possible, but most importantly (in our opinion) to ensure they stand up in quality and style that really lasts, to make them worth the money. 
If you get a chance to try them on please let us know what you think - and whether they stand up to the price. 

Where are your products made?

All our products are made in Europe, with mainly European fabrics, and high working standards that comply with EU regulations. This means the transport to move our products is all via truck to our Warehouse in the UK with relatively short journeys.

We consider our suppliers to be our partners and when we find the right partner, we like to keep them close. Our goods are only made in factories that we have visited, and we often watch our products being made and coming off the production line. It’s important for us to see our garments being made to ensure they are the best quality and that we are happy to put our brand name to them. All of our suppliers are signed up to our Ethical Code of Conduct, which is based around the ETI base code, ‘an internationally recognised code of labour practice’.


How do I care for my item?

If you look after your LNDR kit, it will look after you. All specific care instructions can be found on the garment themselves or on the product pages under care and fabric. To ensure tip top condition, do not tumble dry any of your products and instead, hang to dry.

Where can I try your product on?

We're working on it!

Can LNDR assist me in finding the perfect kit?

Yes! We offer Digital Appointments with our Customer Sales team. To arrange your Zoom appointment, please click here

What size am I?

Purchasing online can sometimes be confusing, especially when it comes to Activewear. Please check out our Size Guide should you be unsure of your size.
Alternatively, please contact us via email customercare@lndr-ldn.com or over DM @lndr and we will be happy to help!

ordering & SHIPPING

Can I change or cancel my order?

We process the orders as quickly as possible, so we will do our best to accommodate your request. Please contact our team at customercare@lndr-ldn.com with any changes or cancellations you want to make.

How long until my order is shipped?

LNDR will send you a confirmation email as soon as your order has been fulfilled. A tracking link will be provided to track your order.


Please note, we do not accept any PO Box or military shipping addresses. Please use an alternative shipping address, otherwise this could impact your order.

After an order has been delivered to the correct shipping address, LNDR cannot be held responsible for lost or stolen packages.

Delivery will be made up to three attempts, excluding weekends. If we cannot deliver your order, this will be returned to our warehouse.

All prices shown on the website are inclusive of sales taxes.

If you're shopping outside of the US, please visit our global site lndr.com

Need more help? Please reach out to us at customercare@lndr-ldn.com

How much does shipping cost?

Standard shipping 2-5 working days is $8.00


Free shipping for orders over $150.00

What are your shipping methods?

We use DHL Worldwide Express for all orders. 

Where do you ship from?

We ship from the UK. From time to time we may fulfill your order from the LNDR HQ so it can be shipped out to you as soon as possible.

Where LNDR doesn't ship to:

Russia, Iran and Syria. Unfortunately we currently do not ship to PO Boxes, or Military addresses. 

Can I use more than one discount code at checkout?

No, only one discount code can be used per order. Please enter the discount code at checkout in the 'gift card or discount code' box.

Does LNDR offer trainer discounts? 

Yes! We offer trainers 15% off of all LNDR products. Please email customercare@lndr-ldn.com with a copy of your certification(s) and your shipping location to apply the discount to your account. 

What if you're sold out of my size?

If the size you are looking for is out of stock, please add your email address to the "notify me when it's back in stock" waiting list and you'll be sent an email as soon as your style & size are available to purchase again. Alternatively, please email customercare@lndr-ldn.com and we will be happy to assist in finding you an alternative. 

sustainability

What are your sustainability policies?

We believe the biggest issue with the clothing industry is over production and the disposable nature of buying habits. Our number 1 aim is to ensure our products last, in style and quality, and extend their lifespan (and love-span) as long as possible. Because every time you make something, there is a negative impact on our environment. So, the products we make have to be worth it. For us, it is not about constant newness but creating the very best products that you want to wear really often, for a long time. Less, but better.

Our products

It's about reducing the impact of everything we do make. These are the things we are focusing on and making incremental improvements whenever we can:


1. Materials + processes we use (considering whether they're renewable, the carbon emissions to produce the fibres, waste and biodegradability, water, toxins)

2. Carbon emissions from the production and transportation of each product

3. End of life — biodegradability or reusability


Currently more than 50% of our range is made using recycled PA or GOTS certified organic cotton. We also have styles currently in development in merino, seaweed fibre, pineapple leaf fibre, biodegradable Polyamide and biodegradable elastane.


We only use 2 polyamide/polyester fabrics that are not currently recycled — due to the fact that recycled fibres are not currently fine enough to create the same fabric, feel and wear on the body. We are working on this with our suppliers and the technology and potential of recycled fibres is getting better all the time.


Reducing our impact on the environment impacts the decisions we make daily. It is absolutely key for us that we're making these choices based on things that will genuinely have the biggest impact on the environment and are not just popular, marketing-savvy initiatives. So, we are currently underway with a project to track the full supply chain and environmental impact of each product. We plan to release this onto our site in late 2022, along with our pipeline of actions moving forward. It's a journey, a long one, and our aim is to create a carbon neutral business, creating active lifestyle and high-performance products from renewable and biodegradable materials. Because well-loved activewear really shouldn’t last forever.


Packaging

We have a similar focus on our packaging: Less but better, reducing the impact of what we use. We are working on eliminating garment poly bags (the ones we do use are recycled and recyclable, or biodegradable). Some styles already ship to our warehouses without them, and we aim for that to be implemented across all territories once we can ensure the protection of the garment and overcome some customs requirements. Our mailer bags and garment tags are made with 100% recycled paper, and totally recyclable and biodegradable. We don't send any fancy tissue paper, ribbon or return forms — everything you need, nothing you don't.

promotions & partnerships

Pep Talk Her T&Cs

This offer is valid for Pep Talk Her KNOW YOUR WORTH CHALLENGE attendees shopping from the US only. This code is a $50 voucher for orders over $100.

This code is single use only. This code can not be used in conjunction with another discount code. Offer is valid until March 31, 2022.